Taxes and Duties

Taxes and Duties

All applicable customs and import duties and fees, taxes and any other charges and fees are the responsibility of the customer (even if you refuse any shipments upon delivery). We ship your package DDU, "duties and taxes unpaid", and we do not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If your order does require these additional charges, they must be paid by you in order for your package to clear customs. Some countries may require additional fees paid Collect on Delivery (COD). These fees are paid to the local carrier and are not collected by Nasty Gal.

Customs authorities require that we state the value of your order directly on your package(s). Customs agents have the right to release or deny release of your package(s), and in rare cases, they may also delay delivery.

Currency Conversions

All prices listed on our site are in US dollars, and charged to your credit card in US dollars. The bank that has issued your credit card determines the exact exchange rate that you will be charged, but in general it should match closely with the current rate. To get an estimate of the current rate, check out the link below:

XE.com - Foreign Exchange Rate Calculator
(Please note that we do not make any guarantees or promises about what the current exchange rate is or what you will be charged by your bank, as this is out of our control.)

International Shipping Restrictions

Unfortunately, due to certain trademark, labeling, product content and embargo restrictions, we currently do not ship all products available on our website(s) to all countries. If you have a restricted item in your tote, you will receive a message during checkout that lists the restricted item along with specific instructions to remove the item from your tote or to change the shipping method or address if applicable.

Returns

By placing an order at Rockers Apparel, you are responsible for the cost of return shipping back to Rockers Apparel. Please refer to our international returns policy here for further information on how to return your packages if you live outside of the United States.

 

Sales Tax

Applicable sales tax will be added to all purchases. 

Payment Options

We accept Visa, MasterCard, Discover and American Express credit card payments as well as PayPal payments. We do not accept personal checks, money orders or direct bank transfers. Note, your account will not be charged until your order actually ships. 

Using Store Credit

To use a store credit, sign into your ROCKERS APPAREL account; you will see your store credit on the "My Account" page. Upon checking out, the store credit will automatically be deducted from your total.  If you do not use the entire store credit the remainder will go back into your ROCKERS APPAREL account to be used on future purchases.

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